Privacy Policy
Our Contact Details
Name: Relief Across Borders
Email address: info@reliefacrossborders.org
Address: 219 Frog Street, Exeter, EX1 1FE
Relief Across Borders recognises the importance of your privacy. In this privacy policy (“ Website Privacy Policy”) we describe how we collect, process, use and disclose personal information we obtain from our website, https://reliefacrossborders .org/.
The Type of Personal Information We Collect
We currently collect and process the following types of personal information:
Name, email address, and telephone number
Payment card details
Any personal data you provide when completing our ‘Contact Us’ form
How We Obtain and Use Your Personal Information
Most of the personal information we process is provided directly by you for the following purposes:
To respond to your enquiry submitted via one of our online forms
To process your donation.
To contact you with information about our campaigns and how your donations are being used, if you have provided your email address
Under the UK General Data Protection Regulation (UK GDPR), we process your information based on your consent or where necessary to fulfil a contractual obligation.
How We Store Your Personal Information
Your information is securely stored.
We retain your contact details until you request their removal. Upon receiving such a request, we will delete all records containing your contact information, unless we are legally required to retain them.
Your Data Protection Rights
Under data protection law, you have the following rights:
Right of access – You have the right to request copies of your personal information.
Right to rectification – You have the right to ask us to correct inaccurate or incomplete personal information.
Right to erasure – You have the right to request the deletion of your personal information in certain circumstances.
Right to restrict processing – You have the right to request restrictions on the processing of your personal data in certain situations.
Right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Right to data portability – You have the right to request that we transfer the personal data you provided to another organisation or directly to you, where applicable.
You will not be charged for exercising your rights. We will respond to your request within one month.
To make a request, please email us at info@reliefacrossborders.org.
Data Retention
We will retain your personal data only for as long as we have a lawful basis to do so.
Disclosing Your Personal Information
We may share your personal data with relevant parties, such as emergency responders, medical personnel, or partnering organisations, when necessary to support our humanitarian work.
Additionally, we may use collected data to support our advocacy and policy efforts, secure funding, and develop resources to further our mission. Where possible, any data shared externally will be anonymised or provided in aggregate form.
In some cases, we may be required to share data with regulatory authorities for reporting purposes.
Cookies and Other Tracking Technologies
For more information about how we use cookies and other tracking technologies on our website, please refer to our Cookie Policy. You can disable certain tracking features as explained in that policy.
Security
We prioritise the security of your personal information. We have implemented appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
International Data Transfers
We may transfer your personal data to countries outside the UK. If we do so, we will ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.
How To Complain
If you have concerns about how we use your personal information, you can submit a complaint by emailing us at info@reliefacrossborders.org.
If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO):
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk