Our contact details:

Name:                Relief Across Borders

Email address:     info@reliefacrossborders.org

Address:  219 Frog Street, Exeter, EX1 1FE

Relief Across Borders recognises the importance of your privacy. In this privacy policy (“ Website Privacy Policy”) we describe how we collect, process, use and disclose personal information we obtain from our website, https://reliefacrossborders .org/.

The type of personal information we collect

We currently collect and process the following information:

• Name, email address, telephone number and email addresses

• Payment card details

• You may also disclose personal data when explaining why you are contacting us via our ‘Contact Us’ form

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To respond to your enquiry that you made via one of our online forms.

• To process your donation.

• Where we have your email address, we may contact you with information about our campaigns and how your donations are being used.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are your consent or where we have to process your personal information in order to fulfil a contractual obligation owed to you.

How we store your personal information

Your information is securely stored.

We keep your contact details and email addresses until prior notice if given for it to be removed. We will then dispose your information by deleting all documents containing your contact details and email addresses, unless we have a legal obligation to retain such data.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please email us at info@reliefacrossborders.org if you wish to make a request.

Data retention

We will retain your personal data for as long as we have a legal basis to retain it.

Disclosing your personal information

We will share your personal data with relevant parties involved in the case, such as emergency responders, medical personnel, or partnering organisations. We may also share the collected data to support our advocacy and policy work aimed at benefiting you, your child and other children in similar situations. The collected data may also be utilised to help secure resources, including but not limited to, funding and sponsorship, that is necessary for our initiatives. The sharing and use of the collected data are strictly limited to entities directly involved in the evacuation and support efforts, or as necessary for our advocacy and resource development activities. Furthermore, we may have to provide data collected to entities, such as regulators for reporting purposes. Such data would be provided in aggregate and anonymous form where possible.

Cookies and other tracking technologies

For more information about how we use cookies and other tracking mechanisms on our website, please refer to our Cookie Policy. You may disable certain tracking as discussed in our Cookie Policy.

Security

We value the security of your personal information, including, but not limited to, the personal information collected via our website. We have taken appropriate technical and organisational measures to protect the Information we collect about you from loss, misuse, unauthorised access, disclosure, alteration, destruction, and any other form of unauthorised processing.

International data transfers

We may transfer your personal information outside the country in which it is collected, including to a country that may not offer the same level of protection for personal information as the country in which you reside. In such an instance, we will ensure we have appropriate safeguards in to ensure your personal information is processed in a way that offers an adequate level of protection when it is shared to a third country.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to info@reliefacrossborders.org.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk